Shipping policy
Shipping Policy
At LittleCare, we want your order to arrive safely and as smoothly as possible. Below you’ll find everything you need to know about processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed.
Once your order has been processed and shipped, you’ll receive a confirmation email containing your tracking information.
Please note that orders placed during weekends, public holidays, sales, or periods of unusually high demand may require a little additional processing time.
Estimated Delivery Times
Our estimated delivery times are:
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United States: 5–9 business days
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Canada: 5–9 business days
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United Kingdom: 5–9 business days
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Australia & New Zealand: 7–10 business days
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Europe: 7–10 business days
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Other International Destinations: 8–20 business days
These timeframes are estimates and begin once your order has been dispatched.
Delivery times may occasionally be affected by customs processing, local carrier delays, severe weather, public holidays, or other circumstances outside of our control.
Order Tracking
Once your order has shipped, we’ll send your tracking number to the email address provided at checkout.
Please allow up to 2–5 business days for tracking information to begin updating after your order has been dispatched.
In some cases, tracking may not update during every stage of transit. This does not necessarily mean your parcel has stopped moving.
Multiple Packages
If your order contains multiple products, your items may occasionally be shipped separately depending on warehouse availability.
If this happens, you may receive multiple tracking numbers and your packages may arrive on different days.
There is no additional shipping charge if your order is divided into multiple shipments.
Incorrect Shipping Information
Customers are responsible for ensuring that their shipping address is entered correctly at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the address before the order is processed, but we cannot guarantee changes once an order has entered fulfilment or has already been shipped.
LittleCare is not responsible for orders delivered to an incorrectly entered address.
Delayed Orders
Although the majority of orders arrive within the estimated delivery timeframe, occasional carrier or customs delays can occur.
If your tracking information has not updated for an extended period or your order is significantly overdue, please contact our support team and we’ll be happy to investigate it for you.
Lost or Missing Packages
If your tracking shows that your package has been delivered but you cannot locate it, we recommend:
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Checking around your property, mailbox, porch, or other safe delivery locations.
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Checking with other members of your household or neighbours.
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Allowing up to 48 hours, as some carriers may mark parcels as delivered slightly before final delivery.
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Contacting the local delivery carrier using your tracking number.
If you still cannot locate your parcel after completing these steps, please contact our support team so we can review the situation with you.
Customs, Duties & Taxes
International orders may occasionally be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where applicable, these fees are determined by local authorities and are the responsibility of the customer unless otherwise stated during checkout.
Shipping Restrictions
We currently ship to most countries worldwide.
Certain locations may be unavailable due to carrier limitations, customs restrictions, or other logistical circumstances. If we are unable to fulfil your order to your chosen destination, we will contact you as soon as possible.
Need Help?
If you have any questions about your order or shipping status, please contact the LittleCare Support Team through our website.
Please include your order number when contacting us so we can assist you as quickly as possible.
Thank you for choosing LittleCare.